FrontRunners: Always On Call

In the summer of 1998, Donald Diamond was circling the globe in Queen of Diamonds, his 132-foot Feadship yacht, when the engine sputtered, then stopped, leaving him stranded off the coast of Dar es Salaam, the capital of Tanzania on the east coast of Africa.

Instead of abandoning ship and hopping the first flight home, or hiring a local mechanic to repair the engine, Diamond’s captain called someone he knew in Florida. “We made a call, and these guys started shipping parts to us from all over the world,” says Diamond, a 73-year-old real estate developer.

Those guys were Richard Manto and his employees at Richman Marine, a yacht support company in Fort Lauderdale. When Diamond’s captain called to request the engine parts, Manto tracked them down and had them delivered within 72 hours.

The crew of Queen of Diamonds was able to rebuild the engine, allowing Diamond to continue his cruise.

Last year, Wisconsin-based yacht builder Palmer Johnson bought Richman Marine and Global Yacht Fuel, Manto’s other Fort Lauderdale company, and formed a new division named On Call (954.763.2221). Available to anyone who owns a yacht, not just Palmer Johnson clients, On Call can provide boating supplies, store fuel for you at marinas worldwide, contract a boatyard to make repairs on your yacht, and help you hire crew members.

 

There are no membership fees, and each service is available at slightly higher than cost. If you need an update on weather conditions, On Call will read the latest report to you on single sideband radio. If you’re hosting a party off the coast of Peru, the company can send Champagne, caviar, and servers within 48 hours. On Call even secured bird food for one captain’s parrot. “It takes a lot of hassle and worry out of owning a yacht, so you can just enjoy it,” says Diamond.

The Dominator 800 uses state-of-the-art technology to ensure a smoother ride...
FREE PREVIEW: The Frauscher Boats 747 Mirage is among Robb Report’s 2015 Best of the Best...
FREE PREVIEW: The Riva 122 Mythos is among Robb Report’s 2015 Best of the Best selections…
A tribute to the iconic car, Fraser Leid’s Bugatti Atlantean is ready to make its own history…
The more than $225 million yacht includes a 42-foot-long swimming pool and a multilevel saloon…
Step abroad the 217-foot yacht and beholds it myriad features...
Benetti's new yacht features three balconies, a large sundeck, a full-beam owner's suite...
FREE PREVIEW: The Bilgin Yachts Elada is among Robb Report’s 2015 Best of the Best selections…
The craft has performance numbers and integrated technology that would make Q drool…
The yacht’s three different layouts lend themselves to various yachting styles…