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FAQ

FAQs

PLEASE USE Wi-Fi to download the Robb Report app and all issues. The Robb Report app does not work properly when downloaded over a cellular network or a weak Wi-Fi signal.

Q: I have print subscription to Robb Report. Does my print subscription include access to the iPad and iPhone editions?

A: Yes. Print subscribers get free access to Robb Report’s iPad and iPhone editions.

Q: How do I validate my print subscription?

A: Download the app onto your device from the App Store. Once it is installed, click on the Robb Report cover in your Newsstand. Tap the Account icon, then tap Print Subscriber. Validate using your account number or your name and address information.

VALIDATE BY ACCOUNT NUMBER (Subscribers outside of the United States and Canada must validate using this option.) Tap VALIDATE BY ACCOUNT NUMBER and follow these steps:

 

Enter your 9-digit Account Number (on your address label or available from customer service at 800.947.7472).

Enter your Last Name as it appears on your subscription address mailing label. Enter and confirm your email address.

iPhone users tap Next; iPad users continue on this page.

Enter and confirm your password.

Tap Enter.

Tap Sign In in the upper left of the Library page.

Enter your email address (as your username) and your password.

Tap Sign In.

You should now be able to download all issues associated with your print subscription.

VALIDATE BY NAME AND ADDRESS (Subscribers who order online for immediate access to the iPad edition must validate using this option.) Tap VALIDATE BY NAME AND ADDRESS and follow these steps:

Enter your Name and Address information exactly as you entered when you ordered your print subscription online or as this information appears on your mailing label.

iPhone users tap Next; iPad users continue on this page.

Enter and confirm your email address.

Enter and confirm your password.

Tap Enter.

Tap Sign In in the upper left of the Library page.

Enter your email address (as your username) and your password.

Tap Sign In.

 

You should now be able to download all issues associated with your print subscription.

 

Q: I have already validated my print-subscriber account. Do I need to enter my account information each time I want to access my digital issues?

A: No. Once you have validated your print-subscriber account, you are registered. As a registered user, you may simply sign in with your email address and password.

 

Q: What if I forgot my password?

A: Tap the Account icon, then tap FORGOT PASSWORD. Tap FORGOT PASSWORDand enter the email address associated with your digital access account. A new password will be sent to that email address.

Q: What if I want to change my password?

A: Tap the Account icon, then tap FORGOT PASSWORD. Tap CHANGE PASSWORD and follow the instructions.

Q: What if I want to change the email address associated with my digital access account?

A: Tap the Account icon, then tap EMAIL ADDRESS. Tap CHANGE EMAIL ADDRESS and follow the instructions.

Q: What if I forgot or need to change my email address?

A: Please contact customer service at 800.947.7472 or RobbReport@emailcustomerservice.com to confirm or change the email address associated with your iPad access account. International subscribers, please call +1.386.246.0137.

Q: What if I can’t access issues associated with the subscription I purchased via iTunes?

The Robb Report app is compatible with iOS 8. However, users will need to delete and reinstall the Robb Report app in order to access issues. If you recently updated to iOS 8, please delete your Robb Report app from the Newsstand on your iPad and download the latest version of the Robb Report app from the App Store. Once you’ve reinstalled the app, go to the Library and tap the cog icon in the top right corner. Select Restore All Purchases. You should now be able to download all issues associated with your subscription.

Q: I purchased a subscription via iTunes. Why can’t I sign in?

A: Customers who purchased their subscription via iTunes do not need to sign in. The sign-in feature is for print subscribers who have validated their credentials and created a free digital access account. iTunes subscribers and simply tap the Library icon and newly released issues will be available to download. If you are still experiencing problems, tap the cog icon in the upper right of the Library page and select Restore All Purchases. The cog icon will also allow you to remove issues from your iPad.

Q: Can I cancel my print subscription and convert to an iPad/iPhone-only digital subscription?

A: Yes. Please contact customer service at 800.947.7472 or RobbReport@emailcustomerservice.com to convert your print subscription to an iPad/iPhone-only digital subscription. International subscribers, please call +1.386.246.0137.

General Digital-Edition and Subscriber Questions

Q: How do iPad/iPhone-edition subscriptions work?

A: If you placed your order directly through iTunes, your subscription will be automatically renewed until auto-renew is turned off. Otherwise, Apple will bill you at the beginning of each subscription period. To turn off auto-renew, contact iTunes Customer Support at www.apple.com/support/itunes or follow these steps on your iPad or iPhone:

Go to your Settings and select iTunes & App Store.

Tap the top bar that says “Apple ID” and your email address.

Select View Apple ID and enter your password to sign in to your iTunes account.

Tap the Manage button under Subscriptions.

Slide Auto-Renewal to the off position, then select Turn Off in the pop-up window to confirm the change.

 

Q: Can I cancel an iPad/iPhone-edition subscription and receive a prorated refund for the issues remaining?

A: If you placed your order directly through iTunes, the answer is no. Apple will not prorate your subscription. If you placed your order on RobbReport.com, please contact customer service at 800.947.7472 to cancel your order. International subscribers, please call +1.386.246.0137.

Q: Can I read Robb Report without purchasing a subscription?

A: Yes. Single issues are available for purchase. Simply tap the Buy Now button for any of the published issues to make your purchase. Once an issue is purchased, tap the Download button or cloud icon next to the cover to download the issue. Please make sure you are using Wi-Fi to download all issues.

Q: Some of the issues I purchased are missing. How can I access them?

A: First, make sure you are signed in to your iPad or iPhone with the same iTunes account you used to purchase your subscription or any single issues. Next, go to the Library tab and click on the cog symbol in the top right corner. Select Restore All Purchases.

Q: Do I need an Internet connection to read my digital issues?

A: No. All of our digital editions are designed for reading off-line once issues have been downloaded. An Internet connection is, however, required for some features such as video, and Wi-Fi is recommended.

Q: I am having technical issues with the app. What can I do?

A: First, make sure you have the most updated version of the app. Go into the App Store and check to see if you have any updates from Robb Report. Or you may need to restart the application by double-tapping the round Home button on the bottom front of your iPad. The apps that are running on your device will appear in a row. Press and drag the app upward until it disappears from your screen. This action will only close the app and reset it; it will not delete the app. Double-tap the Home button again to return to your home screen.

The Robb Report iPad app is compatible with iOS 8. However, users will need to delete and reinstall the Robb Report app in order to access issues. If you recently updated to iOS 8, please delete your Robb Report app from the Newsstand icon on your iPad and download the latest version of the Robb Report app from the App Store. Once you’ve reinstalled the app, go to the Library tap and click on the cog icon in the top right corner. Select Restore All Purchases. You should now be able to download all issues associated with your subscription.