Raising the Bar for Household Management
In the United States, there are an estimated 1,000 estate managers charged with looking after the daily operations of the country’s most prestigious houses. Analysis suggests that number will be rising due to the complexity of today’s wealthiest lifestyles and the demands in maintaining a grand abode.
Gone are the days of the stodgy butler playing the role of prime suspect in a who-done-it mystery. Twenty-first-century managers are consummate professionals with extensive knowledge in everything from financial administration to housekeeping, from culinary standards to grounds maintenance, and from itinerary planning to personal safety.
Among these invaluable aides, a few have earned distinction as mentors and models of service—individuals like Mary Starkey, who coined the term “household manager,” and Alexandra Messervy, who served in the royal household of Queen Elizabeth II of the United Kingdom.
Today, a select few are attempting to raise the bar even higher. Rising stars like Fitzgerald Heslop from You Have Arrived are breathing fresh life into estate management with unprecedented enthusiasm and poise.
Mr. Heslop is the Program Director and Lead Instructor for the school’s unique blend of classroom instruction and hands-on experience. His vast experience, eye for detail, and high level of professionalism have earned him the title of Ambassador of Service from his colleagues.
Helsop has an exhaustive background as a service professional holding honored positions for numerous CEOs and vice presidents of major U.S. corporations. But it was as Head Concierge at the Hilton Hartford Hotel that he first developed his passion for decorum. As a key contributor to the reopening of the 398-room luxury hotel, he oversaw all aspects of concierge-services operations.
Now, as the Program Director and Lead Instructor of Peak Technical Institute’s Social Decorum Academy, Helsop provides future service providers with extraordinary skills and firsthand knowledge in business etiquette, international protocol, dining proficiency, and leadership.
Those lucky enough to be schooled by Helsop’s remarkable presence understand the importance of great mentors. The only ones more fortunate are those lucky individuals who find those students in their service.